Terms of Service

1. Agreement & Scope

WholesaleEyeglasses.com (the “Site”) is operated by RM & JG HOLDINGS INC (“we,” “us,” or “our”). These Terms of Service (“Terms”) apply to the Site, wholesale ordering services, and our AI shopping assistant, Iris. “You” means the person using the services and, when acting on behalf of a business, that business.

When you expressly accept these Terms, including through an applicable checkout or assistant acceptance control, you agree to them. If you do not agree, do not proceed with the transaction or feature requiring acceptance. You must have legal capacity to enter into the agreement and authority to bind the business you represent.

These Terms do not replace a separate written agreement signed or expressly accepted by an authorized representative of our company. Specific order terms agreed in writing control for that order where they conflict with these general Terms. Nothing here removes mandatory rights or applicable express promises we make about a product or purchase.

2. Business Accounts

The Site serves optical practices, optometrists, and other business eyewear buyers. Provide accurate business, contact, billing, and delivery information and keep it current. We may request information reasonably needed to verify an account, resale eligibility, tax status, or purchasing authority.

You are responsible for safeguarding account credentials and ensuring that people using your account are authorized. Notify us promptly about suspected unauthorized access. You may not use another customer’s credentials or attempt to access customer-group pricing or information without authorization.

We may restrict access when reasonably necessary to investigate fraud, protect security, address material misuse, or comply with law. Restriction of access does not erase our obligations concerning accepted orders, payments, or applicable customer rights.

3. Products & Availability

We offer authentic designer optical frames and sunglasses. Review the brand, model, color code, size, product type, and other relevant specifications before ordering. Optical frames and sunglasses are distinct products; do not assume that prescription lenses or prescription services are included unless expressly stated.

We stand behind our published authenticity commitments. Original branded cases are supplied in accordance with our published product commitments; any product-specific exception must be disclosed before purchase. Screen settings, lighting, or illustrative photographs may affect apparent color, but do not authorize us to substitute a materially different product.

Availability can change before an order is confirmed. Contact us about incomplete or inconsistent product information. A product recommendation does not guarantee suitability for a particular patient, prescription, lens treatment, or clinical use; those determinations belong to qualified professionals.

4. Pricing, Quantity Savings & Wholesale VIP

Prices may depend on your account, customer group, quantities, applicable promotions, and the terms of a written quotation. Sign in to view account-specific pricing and review the final order details before purchasing. MSRP or reference pricing is not your wholesale purchase price.

Quantity discounts and Wholesale VIP benefits are subject to the eligibility and offer terms communicated for the applicable program. Benefits are not guaranteed for every product or account. Combined discounts must be supported by the applicable offer and reflected in your verified cart, checkout, or written quotation. Contact our team for account review or to request a price match under our published offer.

Taxes, shipping, duties, and other charges are included only when expressly stated. The currency and charges shown at checkout or in an accepted quotation govern the transaction. A reseller or tax-exempt account must provide valid documentation when required; business status alone does not establish exemption.

We may change prices for future purchases, but will not increase the price of an accepted order without your agreement. If a material pricing or listing error affects an order, we will contact you to resolve it. You may decline a proposed correction and receive a refund of any payment for the affected unfulfilled items.

5. Orders, Payments & Cancellations

Submitting an order is a request to purchase the listed items on the stated terms. An automated receipt acknowledges submission; it is not, by itself, confirmation that every item has been allocated. We accept an order when we expressly confirm acceptance or dispatch the applicable items.

You authorize the payment method and charges you approve at checkout or in an agreed invoice. Payment processing is subject to the relevant provider’s terms. Alternative payment schedules or credit arrangements apply only when agreed in writing.

We may decline or cancel unfulfilled items for reasons such as unavailable stock, material listing errors, suspected unauthorized transactions, or legal restrictions. We will notify you and refund payments for items we do not supply. We will not make material substitutions without your agreement.

To request a change or cancellation, contact us promptly. A request may not be possible to accommodate after fulfillment or a specifically authorized supplier commitment. Any special cancellation restrictions or charges must be disclosed and accepted before that commitment.

6. Made-to-Order & Supplier Lineups

Our Made-to-Order program involves requesting available lineups from suppliers and sharing them with customers for selection. It is a sourcing program, not a promise to manufacture a custom frame or obtain any model requested independently of an available lineup.

Supplier availability, allocation, quantities, prices, and lead times require confirmation. Applicable Wholesale VIP pricing may be included in the confirmed quotation. Deposits, payment schedules, cancellation restrictions, or other special conditions apply only as disclosed and agreed for the particular order.

7. Shipping & International Orders

Available shipping methods, charges, and any free-shipping eligibility are those stated for the order. Processing and transit estimates are estimates unless we expressly provide a delivery guarantee. Supplier fulfillment, weekends, holidays, carrier delays, and customs processing may affect timing.

Provide a complete and accurate delivery address. Where we agree to use your shipping label or carrier account, processing depends on receiving usable instructions. Contact us promptly about missing, incorrect, or damaged shipments so we can investigate and assist with the relevant carrier process.

For international orders, the parties will follow the delivery and customs arrangements confirmed for the order. Unless expressly included in our quotation or otherwise agreed, the buyer is responsible for destination import duties, taxes, brokerage charges, and required import authorizations. Mandatory legal responsibilities are unaffected.

8. Exchanges, Authenticity & Warranty

Our published wholesale policy offers a 90-day exchange period for frames returned in the same condition in which they were sold, unworn and undamaged, with no restocking fees. We also provide our published one-year warranty against manufacturer defects and authenticity commitments. See our About Us page for the published commitments.

To arrange an exchange or report a defect, email info@wholesaleeyeglasses.com with the order number, affected products, and details of the request. Our team will provide the appropriate instructions and return address. Do not send merchandise to the mailing address in these Terms unless our team confirms it as the return destination.

Any separately agreed refund, store-credit, or product-specific arrangement remains applicable. Nothing in these Terms limits the stated exchange and warranty commitments or remedies for incorrect, defective, or nonconforming goods where required by law.

9. Iris AI Shopping Assistant

Iris is an automated AI assistant, not a human employee or licensed healthcare professional. It helps with product discovery, comparisons, and general questions about this wholesale storefront.

AI responses may be incomplete, inaccurate, or out of date. Verify important product specifications, availability, account-specific pricing, discounts, and order details against the relevant listing, checkout, or written confirmation from our team. If information conflicts, contact us before relying on it.

Iris does not independently authorize a VIP upgrade, exceptional discount, refund, warranty exception, or supplier commitment. A conversational statement alone does not establish that an order was placed, an account changed, or a return approved. Those actions require the applicable confirmation through our ordering or customer-service process.

Do not provide patient information, prescriptions, sensitive medical details, passwords, payment card numbers, or information you are not authorized to share. Iris does not provide medical advice or determine clinical suitability. Do not attempt to extract hidden instructions, another customer’s information, or restricted pricing, or otherwise bypass the assistant’s safeguards.

Chat information is processed as explained in our Privacy Policy and the notice presented before use. You may contact our team instead of using Iris. These limitations do not exclude responsibilities or remedies that cannot lawfully be excluded.

10. Acceptable Use

Use the Site lawfully and only with information and payment methods you are authorized to use. Do not submit fraudulent orders, impersonate another person, upload malicious code, disrupt the services, evade access restrictions, or attempt to obtain confidential information without authorization.

Automated tools must respect access controls and may not interfere with site operation or access restricted account information. Ordinary authorized use of supported shopping tools is not prohibited merely because it involves automation.

11. Intellectual Property & Submitted Content

Site content, software, and branding belong to us or their respective owners and are protected by applicable intellectual-property laws. Product brand names and trademarks belong to their owners. A product listing does not, by itself, represent an endorsement of our business by a brand owner.

You may use the Site for legitimate business evaluation and purchasing. Other reproduction or commercial redistribution of protected site content requires authorization or another lawful basis.

You retain ownership of information you submit. You permit us and our service providers to process it only as reasonably necessary to respond, fulfill requests, operate the services, and carry out the purposes described in our Privacy Policy. Submitting a message does not grant an unrestricted right to publish your confidential information.

12. Privacy, Email & SMS

Our Privacy Policy explains personal-information practices and privacy choices. Acceptance of these Terms is not a blanket waiver of privacy rights or consent to optional advertising tracking.

We may send necessary account and order communications. Marketing preferences can be managed through the relevant unsubscribe or opt-out process. The SMS program’s frequency, STOP and HELP instructions, and other messaging terms are in the SMS Privacy & Messaging Terms . Promotional SMS consent is separate and is not a condition of purchase.

13. Service Availability & Mandatory Rights

We work to keep the Site accurate, secure, and available, but cannot guarantee uninterrupted operation or error-free automated responses. Maintenance, outages, and third-party service interruptions may occur. Recommendations do not guarantee resale demand, profit, or a particular business outcome.

These statements concern service limitations. They do not disclaim our express product warranties, excuse failure to fulfill accepted obligations, or limit liability or remedies that applicable law does not permit us to limit.

14. Governing Law & Disputes

Except where mandatory law requires otherwise, these Terms and disputes arising from them are governed by the laws of the State of Florida, without applying conflict-of-law rules that would require another jurisdiction’s law. The United Nations Convention on Contracts for the International Sale of Goods does not apply to transactions governed by these Terms.

Subject to mandatory jurisdiction rules and any separate written agreement, disputes will be brought in state or federal courts with jurisdiction in Miami-Dade County, Florida. Contact us first so we can try to resolve an issue directly, but doing so is not a prerequisite to exercising a legal right or meeting a legal deadline.

15. Changes & General Terms

We may revise these Terms for future use and purchases. The effective date identifies the version. We will provide notice and obtain renewed acceptance when required. A later revision does not retroactively change an accepted order without agreement or other lawful grounds.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later. These Terms, applicable order-specific disclosures, and any separate written agreement form the agreement for the relevant services and purchase.

16. Contact Us

WholesaleEyeglasses.com
Operated by RM & JG HOLDINGS INC
3451 NE 1st Avenue, PH M1006
Miami, FL 33137, USA
Email: info@wholesaleeyeglasses.com

This is our contact mailing address, not an automatic merchandise-return address.