Privacy Policy

Who We Are

WholesaleEyeglasses.com (the “Site”) is operated by RM & JG HOLDINGS INC (“we,” “us,” or “our”), a wholesale distributor of authentic optical frames and sunglasses.

Address: 3451 NE 1st Avenue, PH M1006, Miami, FL 33137, USA
Email: info@wholesaleeyeglasses.com

Scope

This Policy applies to information collected through WholesaleEyeglasses.com, its AI shopping assistant, order forms, account services, customer support, and related B2B communications. It covers individuals interacting with us for themselves or on behalf of optical practices and other business buyers, including customers in the United States and Latin America.

This Policy does not govern other separately branded storefronts, or third-party websites and services with their own privacy notices.

Information We Collect

We collect information you provide, information generated through your use of the Site, and information received from service providers that support payments, deliveries, communications, analytics, and advertising.

Please do not submit patient records, prescriptions, sensitive health information, government identification numbers, passwords, or full payment card details through chat or ordinary support messages. The Site is intended for business buyers and is not directed to children under 13. We do not knowingly collect personal information from children under 13; contact us if you believe a child has provided it.

How We Use Information

• Operate accounts, display applicable products and pricing, and process payments, orders, deliveries, exchanges, and support.
• Provide Iris, answer questions, recommend relevant products, and assess and improve the shopping experience.
• Measure site performance, understand shopping activity, attribute purchases to marketing, and deliver or evaluate advertising.
• Send service notices and, where permitted and subject to applicable consent requirements, business marketing communications.
• Protect accounts, prevent fraud and misuse, resolve disputes, and meet legal, tax, accounting, and security obligations.

Where applicable law requires a legal basis, we rely on the relevant basis for the activity, such as performing a contract, meeting legal obligations, legitimate business interests where permitted, or consent. Acknowledging this Policy or accepting our Terms of Service is not, by itself, consent to optional advertising cookies or promotional SMS messages.

How We Share Information

We disclose information as needed for the purposes described in this Policy:

• E-commerce and service providers: BigCommerce and providers supporting hosting, AI functionality, payments, tax calculation, shipping, communications, security, and customer support.
• Analytics and advertising partners: Google and Meta, as described below, subject to applicable settings, privacy choices, and legal requirements.
• Business transfers: parties involved in a proposed or completed merger, acquisition, financing, or sale of business assets, subject to appropriate safeguards.
• Legal and protective purposes: authorities or other parties when required by law or reasonably necessary to protect rights, investigate fraud, or enforce agreements.
• At your direction: recipients you authorize, such as a carrier you designate for an order.

Some providers process information on our behalf; payment, wallet, and advertising providers may also process information under their own privacy notices. SMS opt-in information is subject to the additional restrictions in the SMS section below.

Iris: AI Shopping Assistant

Iris is an automated AI shopping assistant powered by BigCommerce, not a human representative. Messages and related information are processed by BigCommerce and service providers supporting the feature to generate responses and provide shopping assistance.

Conversation analytics: when enabled, conversation data with personal information removed is used for Shopping Agent dashboard analytics and retained for approximately 13 months, as described in BigCommerce’s feature settings. This period refers to that analytics dataset, not necessarily every original conversation, operational log, support record, or backup.

Commerce’s published AI Features Addendum states that customer inputs are not used to train its models and that providers supplying those AI features must follow the same restriction. That statement concerns the Commerce-provided features covered by the addendum, not unrelated third-party AI services.

Use of Iris is optional. You may browse the catalog or contact our team instead. Accepting the assistant’s notice does not enroll you in promotional messages or replace any separately required cookie or advertising consent. For questions or requests relating to an interaction, contact info@wholesaleeyeglasses.com . Our Terms of Service describe the assistant’s limitations.

Cookies, Analytics & Advertising

We use cookies, pixels, tags, and similar technologies for essential site functions, preferences, analytics, and advertising. Some information is sent directly between servers rather than through browser cookies.

Essential and functional technologies support sign-in, cart and checkout functions, security, and preferences. Google Analytics 4 and Google Ads support traffic analysis, conversion measurement, advertising attribution, and connected advertising features. First-party and third-party cookies or identifiers may be used together for these purposes, including personalized advertising when enabled and permitted.

Meta Pixel and Conversions API support measurement and optimization of advertising on Facebook and Instagram and related audience features when enabled. Depending on the integration and privacy settings, event data may include pages or products viewed, cart and purchase activity, transaction values, device or browser identifiers, and matching identifiers, such as hashed contact details. Hashing does not necessarily make information anonymous.

Learn more through Google’s explanation of partner-site data use and Meta’s Privacy Policy . Embedded third-party content, such as videos, may also collect information when it loads or you interact with it.

Your Privacy Choices

Site preferences: where the Site presents a cookie banner or privacy-preferences control, use it to manage the available categories. Browser settings also allow you to block or delete cookies, although doing so may affect sign-in, cart, and checkout functions. Browser cookie controls alone do not necessarily stop server-to-server data sharing.

Advertising choices: you may use Google My Ad Center , the Google Analytics opt-out browser add-on for supported browsers, and Meta’s advertising preferences in your Facebook or Instagram account. These tools have different scopes and do not replace an opt-out request directed to us.

Requests to us: email info@wholesaleeyeglasses.com with the subject “Privacy Opt-Out” to request an opt-out of applicable advertising-related disclosures or ask for help with privacy choices. You do not need to create an account to submit a request.

Browser opt-out signals: where required by applicable law, we treat legally recognized opt-out preference signals, including Global Privacy Control (GPC), as requests to opt out of applicable sale, sharing, or targeted advertising. Such signals do not automatically unsubscribe you from email or SMS messages.

Email marketing: use the unsubscribe link in a marketing email or contact us. Necessary service communications, including order and account notices, may continue.

SMS Privacy & Messaging Terms

Mobile Information & Consent

We do not sell, rent, or share mobile numbers collected for our SMS program, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes. We may disclose information necessary to operate the program to messaging platforms, carriers, and other service providers acting on our behalf, and as required by law. SMS opt-in information and consent are not shared with advertising partners for their marketing use.

Messaging Terms

The WholesaleEyeglasses.com SMS program is operated by RM & JG HOLDINGS INC using +1 (702) 560-5327. With the applicable consent, messages may include account notifications, delivery notifications, customer-care replies, and B2B promotional offers. Message frequency: up to 2 messages per week. Message and data rates may apply.

Consent to promotional SMS messages is not a condition of purchase. Reply STOP to opt out or HELP for help. You may receive a final opt-out confirmation. You may also contact info@wholesaleeyeglasses.com for help or to request that messages stop. Let us know if you change or give up the subscribed telephone number. Message delivery depends on your carrier and network availability.

Your Privacy Rights

Depending on your location and the laws applicable to our business and processing, you may have rights to access, correct, delete, or obtain a copy of personal information; withdraw consent; object to or restrict processing; or opt out of sale, sharing, targeted advertising, or certain profiling. Applicable exceptions may permit or require us to retain information, including transaction and compliance records.

Submit requests by email or mail using the contact details below. We may verify identity and authority where appropriate, without requesting more information than reasonably necessary. Authorized agents may submit requests with proof of authority where required. We respond within applicable legal timeframes and do not unlawfully discriminate against people exercising privacy rights.

Where applicable law provides an appeal right, email us with the subject “Privacy Appeal.” You may also contact the relevant privacy regulator.

Security

We use administrative, technical, and physical safeguards appropriate to the information we handle. No website, transmission method, or storage system can be guaranteed completely secure. Protect your account credentials and contact us promptly about suspected unauthorized access.

Data Retention

We retain information for the purposes described in this Policy, considering the nature of the information, account and support needs, legal obligations, disputes, and security requirements. Our typical retention period for order and account records is 7 years, although different periods may apply when necessary or legally required.

Shopping Agent analytics data with personal information removed is kept for approximately 13 months when conversation analytics is enabled. Other conversation-related records are subject to the applicable service configuration, operational requirements, and provider terms; the analytics period is not a universal deletion deadline. Analytics and advertising information held by other providers follows the relevant settings and their applicable terms.

We may retain limited suppression and consent records to respect opt-outs and demonstrate compliance. When information is no longer needed, it is deleted or de-identified, subject to applicable backup cycles and legal retention requirements.

International Transfers

We operate in the United States. Information may be processed in the United States and other countries where our providers operate, whose laws may differ from those in your location. Where required, transfers are subject to appropriate contractual or other legally recognized safeguards.

Do Not Sell or Share My Personal Information

We do not sell personal information for money. However, disclosures of identifiers and online activity to advertising partners for personalized advertising may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws, even without payment to us.

To exercise applicable opt-out rights, use the options in Your Privacy Choices or email info@wholesaleeyeglasses.com with the subject “Do Not Sell or Share.” SMS opt-in information remains subject to the restrictions in the SMS section.

Changes to This Policy

We may update this Policy as our services or practices change. The effective date above identifies the current version. We will provide additional notice or obtain consent when required by applicable law.

Contact Us

Privacy questions or requests: info@wholesaleeyeglasses.com
RM & JG HOLDINGS INC
3451 NE 1st Avenue, PH M1006
Miami, FL 33137, USA